A Field Service Management (FSM) solution is a key enabler for a service business to deliver best-in-class customer experiences, maximize efficiency and achieve strategic goals.
Selecting the most suitable FSM solution can be a daunting task as there are numerous products on the market, each with its own strengths and weaknesses, and no single product can support complete end-to-end service processes.
A complete service solution will almost always consist of a combination of several products, some of which may already be in place. Organisations thus have to accommodate their existing IT strategy and architecture in which the FSM solution should be integrated.
To select a (new) FSM solution, Noventum recommends the following seven-step approach:
- Define strategic business objectives and goals
- Identify key service characteristics and service process scope
- Design high-level service IT architecture
- Define functional requirements, non-functional requirements and constraints
- Identify shortlist of FSM products that match requirements and constraints
- Evaluate FSM products and vendors
- Conduct Proof of Concept
By using the Service Transformation Center, industry best practices, the Noventum Functional Reference Architecture, Noventum’s knowledge of the service business and FSM market, selecting a suitable FSM product can be done in a much shorter time, while you can be certain that you select a solution which is able to support your service business now and in the future.
“With the support of Noventum and following a 7 step approach in selecting a Field Service management Solution (FSM) we were able to manage through the complexities and avoid the pitfalls and effectively select an optimum end to end FSM solution that would meet our current and future service business needs and objectives” - A Head of Service
Please read the full article to learn what it takes to select a FSM solution.