Podcast about Service Value Chain Optimisation

In the latest Field Service News Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea that is decribed in this article

In this episode of the Field Service Podcast, Mark Glover speaks to Noventum's Hilbrand Rustema about a theory that could potentially change the service model: Service Value Chain Optimisation.

Is ‘work harder and cut costs’ the only option?