This role is key in ensuring that revenue is generated, and that each member of the service organisation is equipped with the right knowledge to sell and deliver services
Service Back-Office


The service back-office training is designed for people that are responsible for ensuring that service orders and service contracts are correctly entered into the system, that invoices are sent to the customer, and that all service-related information is updated in the system. This role supports the front-end employees of the service organisation and does not include customer contact.

The practical tools and exercises in the training will improve the participant’s ability to convince colleagues to provide information, and to process information in an accurate and meaningful way.

Objectives of the training

After following this training, participants will be able to:

  • Understand the importance of information in service processes and get colleagues cooperation to provide information
  • Correctly process service information
  • Analyse information to identify improvement opportunities
  • Analyse data to identify service sales opportunities

Training outline

The training consists of the following modules:

  • The service administration, contract administration and invoicing process
  • Information needs in service organisations
  • The essentials of collaboration in service
  • Managing your own time
  • Communicating with colleagues
  • Understand how to apply business competencies in delivering service

Training Features

Language: English (other languages upon request)

Price: Online Self-Paced: € 895

Online Coach-led: € 1,895

In-house: On-request

Duration: +/- 25 hours of self-learning that can be spread over one year

For whom: for people that fulfil a back-office role within a service organisation

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