FIELD SERVICE SCHEDULER
The Field Service Scheduler training has been created for both experienced and new field service schedulers operating in a manufacturing company. The training equips schedulers with the required competencies to ensure they can tackle every scheduling request and fulfil customer expectations.
The practical tools and exercises in the training will improve one’s ability to work effectively with customers and colleagues to ensure field service is delivered on time and according to customer expectations.
Objectives of the training
After this training, participants will be able to:
- Plan and control service requests and apply different scheduling approaches for different types of requests (installation, break-fix, Preventive maintenance, predictive maintenance etc.)
- Manage and prioritise your tasks despite unpredictable service volumes
- Understand what the purpose is of each service department and how you can be the link between the support centre, smart centre, and field service
- Understand the performance metrics that are used to measure the success of field service scheduling and how you can drive performance
- Communicate with customers about scheduling appointments
- Manage customers and solve scheduling conflicts with customers
Training outline
The training consists of the following modules:
- The Field Service Scheduling process and principles
- Understand and manage the customer service experience
- Manage your time while service volumes are unpredictable
- The essentials of collaboration in service
- Managing service requests as projects
- Think analytical when delivering services
- Communicating with customers
- Customer centric attitude
- Understand how to apply business competencies in delivering service
Training Features
Language: English (other languages upon request)
Price: Online Self-Paced: € 895
Online Coach-led: € 1,895
In-house: On-request
Duration: +/- 25 hours of self-learning that can be spread over one year
For whom: for people that fulfil a scheduling role within a field service environment.