MASTERING AI IN SERVICE
This training provides a comprehensive guide to leading AI service transformation, covering strategic, operational, and technological elements. You will learn why and how to take action to improve your competitive advantage by evolving your service business model.
Mastering AI in Service is an interactive training program for service leaders who want to understand how to lead and adapt a service business using AI. You will learn the fundamental concepts of AI, gain insight into key differences between AI approaches, and explore how AI will transform service business areas—concluding with practical guidance on implementation and organizational adaptation.
This training combines theory and hands-on assignments to clarify how AI can be used to optimize and transform a service business.
Objectives of the training
After this training, participants will be able to:
- Differentiate between AI tools and evaluate their relevance based on company needs, while distinguishing facts from common myths about AI.
- Identify where and how AI can be used to deliver benefits across different areas of the service organization.
- Understand how roles will evolve and what new roles may be required depending on company size.
- Adapt AI implementation based on the service maturity of the organization.
- Understand how the service operating model will change with the introduction of AI.
raining outline
The training consists of four modules:
- Module 1: AI concepts and what leaders will do differently
- Module 2: Service areas and AI
- Module 3: Transformation path and how service organization roles will change
- Module 4: Implementing AI in the service organization
Training Features - this course is part of a program which include:
- E-learning Course: Mastering AI in Service
- 3 Online Forums:
- Reinventing Service: How AI Reshapes Service Part Planning
- The AI Strategy Lab: Designing the Service Organisation of Tomorrow
- The Augmented Customer Experience: Trust, Value & Human Touch in an AI Era
Language: English (other languages upon request)
Price: Online Self-Paced with 3 on-line forums: € 2,950
Price: Online, self-pace: Mastering AI in Service course only: € 1,465
In-house: On-request
Duration: +/- 40 hours of self-learning that can be distributed over one year
For whom: (Senior) Executives, Service Directors, Service Managers, Service Programme leaders, IT leaders focused on the Service Business.