Challenge
When looking for a suitable Service Management solution, it can be challenging to determine which solution vendors should be considered and select a solution that matches your requirements and future ambitions.
Preferably this solution needs to be SCP compliant so that you are ensured that it can support your SCP process and management practices in the best possible way.
Impact
With Noventum’s support you will be able to select a vendor quicker and based on better arguments.
In addition, you will know how the vendor is able to support your processes based on SCP standards.
Approach
Our approach is based on our understanding of the Service Management market, our experience with IT solutions, our SCP best practices and our SCP Functional Reference Architecture for Service Management.
The SCP Functional Reference Architecture identifies the functional domains for a Service Management solution. It contains top level functional requirements for each of those domains.
Through a series of workshop, we refine and prioritize the requirements and identify your specific requirements. For more information on how Noventum can help gather your requirements, see Service Management Requirements Gathering.
We then evaluate whether this matches the requirements you have and add any specific requirements that may be missing. These form the basis for defining the scope of what the to be selected product should support. Based on you IT strategy and architecture and your requirements, we can quickly narrow down the vendor solutions that can be considered for selection. We can then help you with the selection and evaluation process of a Service Management solution
Getting started
Make sure you select the best vendor and product by engaging with Noventum’s subject matter experts.
Get in touch to understand how we can help you select a suitable product and vendor.