The Assessment Centre is our digital platform which helps you analyse your service business and compare your performance to peers and best-in-class companies. This enables you to create your business case for change.
You begin by assessing your organisation’s performance through e-surveys. The results of the assessment include a list of opportunities for your service organisation, which you can prioritise according to your business objectives.
Benchmark your growth potential in services and calculate your profit potential.
Assess if you are using best practices in service sales and prioritize what can be improved.
Assess how your company is managing customer experience and prioritize what can be improved.
Benchmark effectiveness and efficiency of your service operations to calculate your productivity improvement potential.
Assess if you are using best practices and industry standards in the field service and support centres and prioritize what can be improved.
Assess if you are using the right service technology and prioritize what can be improved.
Assess your capabilities to develop, sell, and deliver digitally enabled services and prioritize what can be improved.
Benchmark your growth potential in services and calculate your profit potential.
Assess your service organisation's readiness to transform and prioritize what can be improved.