ASSESSMENT CENTRE
WHAT IT IS
The Assessment Centre is our digital platform which helps you analyse your service business and compare your performance to peers and best-in-class companies. This enables you to create your business case for change.
You begin by assessing your organisation’s performance through e-surveys. The results of the assessment include a list of opportunities for your service organisation, which you can prioritise according to your business objectives.
The type of assessments we have
Growth
Benchmark your growth potential in services and calculate your profit potential.
Service Sales
Assess if you are using best practices in service sales and prioritize what can be improved.
Customer Experience
Assess how your company is managing customer experience and prioritize what can be improved.
Productivity
Benchmark effectiveness and efficiency of your service operations to calculate your productivity improvement potential.
Service Operations
Assess if you are using best practices and industry standards in the field service and support centres and prioritize what can be improved.
Service Technology
Assess if you are using the right service technology and prioritize what can be improved.
Digital Services Readiness
Assess your capabilities to develop, sell, and deliver digitally enabled services and prioritize what can be improved.
Service Parts Management
Benchmark your growth potential in services and calculate your profit potential.
Service Transformation Readiness
Assess your service organisation's readiness to transform and prioritize what can be improved.