- Is your customer self-service resolution rate at the best-in-class level?
- Have you reduced the number of customer calls?
- Do you use fluid processes?
If you answered no to any of these questions, then have a look at this accelerator that will help you to understand and design all elements needed to have a best-in-class self-service capability.
In this accelerator we:
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Design best practices for Self-Service support based on our best practice model
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Prepare an action plan to continuously improve your customer self-service support
We do this by:
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Asking you to complete a survey so we understand your current situation
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Conducting online sessions to document your Self-Service support issues
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Helping you to design your company’s best practices based on our best-in-class principles
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Building and reviewing an action plan with you, and prioritising next steps
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Evaluating the results