Service Strategy Goes Virtual with HORIBA

Service Strategy Goes Virtual with HORIBA

COVID-19 has resulted in the digital transformation of the delivery of workshops and consulting services across most industries worldwide. Noventum has prepared for this digital future, as demonstrated in a recent online Service Stategy Workshop conducted by the company for HORIBA Automotive.

In this podcast, Noventum’s Hilbrand Rustema and Jean-Pierre Surin, VP at HORIBA, discuss HORIBA’s experience in regards to the effectiveness of this entirely virtual workshop; the practical implementation of the workshop’s key objectives; overcoming challenges such as time zone and language differences of participants located across the globe; and the overall successful outcomes of the workshop.

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