From our Drivers for Growth in Service research amongst leading service organisations, we learned that many companies are struggling to design and implement an integrated digital platform to support the services business. Only 15% have implemented it to some extend and only 7% mention that they have the full digital IT infrastructure in place.
In the first podcast of the series of episodes about digitalising your service business, we discussed the challenges companies face wanting to design and implement a digital service solution.
This is the second podcast where René Boverhuis, senior solution architect at Noventum, talks about the challenges companies face when designing and selecting a digital service solution and explains how this process can be accelerated and improved using Noventum’s Service Solution Blueprints.
On the Noventum website, this article is also available that discusses how to use the Service Solution Blueprints.
Other podcasts in this series
- How to digitalize your service business? Key challenges and how to define what the service business needs
- The importance of Master Data Management and Data Quality
Start today! Discover your service transformation challenges and solutions in your own company by using the Digital Service Transformation Centre.