Why a compelling vision?
A compelling service vision inspires alignment by showing its benefits for employees, customers and partners.
Objective of the session:
Develop a strategy grounded in customer research, assessments, and operational benchmarks—ensuring it is fact-based, realistic, and achievable
Results of the session:
A trusted, data-driven strategy that brings stakeholders together and guides execution with clarity
You choose this session because:
Because you haven't been able to gain support from your leadership, as the visions created lacked a solid foundation in facts.
What is needed to start with the session?
An initial meeting to define the scope and challenges ahead, align on required assessments and benchmarks, gathering all necessary data to build a fact-based vision—avoiding assumptions and ensuring the involvement of all relevant stakeholders.
After the session what is next:
After the session our clients move directly into agile service transformation.
Our Strategic Session Solution
We offer a session designed to address these challenges by guiding companies through the creation of a compelling service vision and strategy—a critical success factor for any service business transformation.
The session is structured to be highly interactive and outcome-oriented, moving from understanding the current state to defining a compelling future and actionable strategy.
Target Audience
Service leaders, C-suite sponsors, strategy team members
Group Size
Maximum 15 participants for optimal interaction
Duration
Intensive full-day session experience
Outcome
Actionable strategy with clear roadmap
Michael Gaenzler
Senior Consultant
Background
Michael worked at BOSCH in several VP functions related to service in Germany, afterwards he moved to the US where he worked as an independent consultant, trainer and coach prior to joining Noventum.
Areas of Specialisation
- Service Vision & Strategy
- Transformation Management
- Service Lifecycle Management
- Service Business Management
- Sales and Delivery Models
- People Development
- Service Operations Assessment and Strategy
Ready to Transform Your Service Organization?
Take the first step towards creating a compelling vision and strategy that drives sustainable results