Make 2016 an even better year!

We believe that everything that you try to do in the service business has already been done by somebody else. So why not benchmark first? Find out what is best practice, instead of re-inventing the wheel?

Benchmarking helps to get the facts, identify improvement opportunities and define the right priorities in your service business strategy and transformation plan.

To find out how we can help you with this follow the link

Also, join our 2016 Service Innovation Programme and benefit from:

  • The 4 Service Innovation Projects – Injecting innovative ideas, practical tools & best practices at multiple touchpoints in service organisations on a continuous basis, through self-assessments, intimate break-through sessions and best practice reports
  • The 2 Research Projects (in collaboration with Aston Business School) – Providing strategic direction on the future of service

To learn more about the 2016 Service Innovation Programme topics, follow this link.

On our side, in order to make 2016 an even better year for the less fortunate ones, we have decided to replace fancy presents with a donation.

We have chosen to support the Hold my Hand foundation this year. A non-profit foundation aiming to take the children off the streets of Addis Ababa, Ethiopia, by providing them with a home, love, attention, as well as food and education. 

Merry Christmas and a Happy New Year to you!

Is ‘work harder and cut costs’ the only option?