Adding Value via Customer Experience

10 May 2019

Customer Experience is a significant value adding factor of every enterprise and especially for...

Service Value Chain Optimisation is the next frontier for exponential service business growth

09 May 2019

Service value chain optimisation goes beyond the optimisation that one enterprise (with its...

5 things to do to create a culture of value-based delivery of service

22 Jan 2019

Understanding the perception of customers allows the adoption of an outside-in perspective that...

5 steps to understand how customers develop their perceptions about your brand

11 Jan 2019

Delivering superior experiences to customers has many benefits for optimising returns on...