February 2020, Hilbrand Rustema, Founder and Managing Director of Noventum Service Management spoke with Sarah Nicastro from Service Future of Field Service to discuss the most common challenges and key success factors during a Digital Service Transformation.
Listen to his observations and answers to questions such as:
- What are the most common challenges?
- How to overcome those challenges?
- Where do you start?
- What do you need and how do you manage this?
Are you also working on a new Digital Service Transformation? Thinking about transforming your Service Business to the next level or simply see that’s it’s time for change? Get all the service best practices and service transformation methodologies from Noventum’s digital Service Transformation Centre.