Happiness in Your Service Organisation
Service and people are naturally synonymous, particularly given that people account for almost two t...
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Become More Customer Centric
Customer metrics used by firms today tend to be rear-view mirrors reporting the past or dashboards r...
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Digitalising your service business ÔÇô The importance of Master Data Management and Data Quality
We concluded from the Drivers for Growth in Service research conducted by leading service o...
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How to design a global service operating model by collaborating remotely using the Service Transformation Centre
When the COVID-19 pandemic began, we were all forced to work from home where possible. This was a hu...
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How to turn data into information, progressing into repetitive strategic decision making
In this article, Marco van Duijnhoven, Director Global Service Repair Operations at Cisco and Cees v...
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Your knowledge as an asset
The concept became popular in the 90s and refers to "… a discipline that promotes an integrated appr...
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