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INSIGHTS

Become More Customer Centric

Become More Customer Centric

Customer metrics used by firms today tend to be rear-view mirrors reporting the past or dashboards r...

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Digitalising your service business ÔÇô The importance of Master Data Management and Data Quality

Digitalising your service business ÔÇô The importance of Master Data Management and Data Quality

We concluded from the Drivers for Growth in Service research conducted by leading service o...

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How to design a global service operating model by collaborating remotely using the Service Transformation Centre

How to design a global service operating model by collaborating remotely using the Service Transformation Centre

When the COVID-19 pandemic began, we were all forced to work from home where possible. This was a hu...

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How to turn data into information, progressing into repetitive strategic decision making

How to turn data into information, progressing into repetitive strategic decision making

In this article, Marco van Duijnhoven, Director Global Service Repair Operations at Cisco and Cees v...

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Your knowledge as an asset

Your knowledge as an asset

The concept became popular in the 90s and refers to " a discipline that promotes an integrated ap...

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Leverage the value of remote service

Leverage the value of remote service

During the last decade rapid changes have occurred that have altered the way services are conceived,...

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