Become More Customer Centric
Customer metrics used by firms today tend to be rear-view mirrors reporting the past or dashboards r...
Read More
Digitalising your service business ÔÇô The importance of Master Data Management and Data Quality
We concluded from the Drivers for Growth in Service research conducted by leading service o...
Read More
How to design a global service operating model by collaborating remotely using the Service Transformation Centre
When the COVID-19 pandemic began, we were all forced to work from home where possible. This was a hu...
Read More
How to turn data into information, progressing into repetitive strategic decision making
In this article, Marco van Duijnhoven, Director Global Service Repair Operations at Cisco and Cees v...
Read More
Your knowledge as an asset
The concept became popular in the 90s and refers to " a discipline that promotes an integrated ap...
Read More
Leverage the value of remote service
During the last decade rapid changes have occurred that have altered the way services are conceived,...
Read More