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INSIGHTS

Should you change your service delivery model?

Should you change your service delivery model?

What is a Low Cost High Value Service Model? With competition on services heating up and more pla...

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Become More Customer Centric

Become More Customer Centric

Customer metrics used by firms today tend to be rear-view mirrors reporting the past or dashboards r...

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Mastering data quality in service management

Mastering data quality in service management

One of the results of our Drivers for Growth in Service research has shown that companies are strugg...

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Podcast: The importance of Master Data Management and Data Quality

Podcast: The importance of Master Data Management and Data Quality

We concluded from the Drivers for Growth in Service research conducted by leading service organi...

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Digitalisation of Service, speed up solution design with service solution blueprints

Digitalisation of Service, speed up solution design with service solution blueprints

One of the results from our Drivers for Growth in Service research has shown that companies are stru...

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Co-Innovation with customers to develop and sell advanced services

Co-Innovation with customers to develop and sell advanced services

From our Drivers for Growth in Service research amongst leading service organisations, we l...

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