5 Essential Tips to maximise Value Delivery from Customer Experience
Which investments on business improvement initiatives can lead to maximising their returns? While th...
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Top 10 Best Practices to Recruit and Retain Service Talent
The challenges in recruiting and retaining service talent In the current economic climate, the gr...
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Digital Transformation of Service: best-of-breed, platform, or hybrid architecture?
For an organisation to successfully transform their service business and gain maximum benefits, havi...
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How a manufacturing company gets started with digital services?
This is a case study created by Noventum's Service Innovation Programme Team that describes the jour...
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Should you change your service delivery model?
What is a Low Cost High Value Service Model? With competition on services heating up and more pla...
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Become More Customer Centric
Customer metrics used by firms today tend to be rear-view mirrors reporting the past or dashboards r...
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