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INSIGHTS

The Service Centricity Playbook

The Service Centricity Playbook

The ‘service’ topic is hot! The spotlight is on service to differentiate, diversify, and grow your b...

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Whitepaper: Overcoming the Barriers to Servitization

Whitepaper: Overcoming the Barriers to Servitization

With ever increasing internal and external market pressures, manufacturers have been searching for w...

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Digital Services Design for Equipment Manufacturing Companies

Digital Services Design for Equipment Manufacturing Companies

From product-related to customer business related service design Typically, equipment manufacturi...

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5 steps to understand how customers develop their perceptions about your brand

5 steps to understand how customers develop their perceptions about your brand

Delivering superior experiences to customers has many benefits for optimising returns on investments...

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Research: Drivers for growth in Service 2020

Research: Drivers for growth in Service 2020

Are you curious about the outcomes and key conclusions of this research project? You can download th...

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Co-Innovation with customers to develop and sell advanced services

Co-Innovation with customers to develop and sell advanced services

From our Drivers for Growth in Service research amongst leading service organisations, we l...

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