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INSIGHTS

Service Factory

Service Factory

With increased commoditisation, pressure on growth and margins are forcing companies to think outsid...

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Happiness in Your Service Organisation

Happiness in Your Service Organisation

Service and people are naturally synonymous, particularly given that people account for almost two t...

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Become More Customer Centric

Become More Customer Centric

Customer metrics used by firms today tend to be rear-view mirrors reporting the past or dashboards r...

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Engaging People in a world of skills shortages

Engaging People in a world of skills shortages

How skills shortages are affecting manufactuers' service organisations. With the demand for s...

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Success Criteria for Digital Service Transformation

Success Criteria for Digital Service Transformation

February 2020, Hilbrand Rustema, Founder and Managing Director of Noventum Service Management spoke ...

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Drivers for Growth in Service post COVID-19 webinar

Drivers for Growth in Service post COVID-19 webinar

What were the challenges, results and lessons learned from manufacturing companies when making the t...

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