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INSIGHT

CEO's in the service business era

CEO's in the service business era

But whether they realise it or not, they also need to consider if they are satisfying the service ne...

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A high performance service sales force

A high performance service sales force

More and more manufacturing companies realise the need for change, especially when it comes to how t...

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Top 10 best practices to manage skills shortage

Top 10 best practices to manage skills shortage

A skills gap occurs when there is a mismatch between the skills that businesses need to sell and del...

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How to turn data into information, progressing into repetitive strategic decision making

How to turn data into information, progressing into repetitive strategic decision making

In this article, Marco van Duijnhoven, Director Global Service Repair Operations at Cisco and Cees v...

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Your knowledge as an asset

Your knowledge as an asset

The concept became popular in the 90s and refers to "… a discipline that promotes an integrated appr...

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Leverage the value of remote service

Leverage the value of remote service

During the last decade rapid changes have occurred that have altered the way services are conceived,...

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