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INSIGHT

Happiness in Your Service Organisation

Happiness in Your Service Organisation

Service and people are naturally synonymous, particularly given that people account for almost two third of a service organisationÔÇÖs costs. Care about their happiness to improve your organisational performance

How can organisations begin to address the question of their peopleÔÇÖs happiness in the workplace? 
It starts with defining what you believe in as a company. Above and beyond the monetary, your people need to work for a company in which they believe and in which they feel theyÔÇÖre making a relevant contribution. ItÔÇÖs easy for service leaders to forget Stephen CoveyÔÇÖs doctrines when they are so concerned with EBIT and such measurements, but when he said that fulfilment at work comes from feeling that oneÔÇÖs contribution serves a higher purpose, he hit the mark. Feeling that you are contributing to something greater than yourself is the highest level of motivation. Combining this driver with the motivation afforded by a true leader with whom people can relate ÔÇô thatÔÇÖs pure alchemy when it comes to fulfilment at work. 


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