In this webinar, our panel explores a key topic: How can customer experience drive more contract renewals?
- Eric Bichet, former SVP Global Customer Service
- Stephen Hodson, Senior Consultant & CX Lead at Noventum
- Hilbrand Rustema, Managing Director at Noventum
They unpack what it really takes to deliver a great experience every single day - how to translate customer journeys into measurable KPIs, keep employees engaged throughout transformation, and hard-wire CX improvements into day-to-day operations.
You’ll also hear how AI is now redefining the discipline: decoding customer sentiment, mapping emotional touchpoints, and revealing the root causes of churn long before renewal season hits.
The topics cover on this webinar:
- Retaining customers is more profitable using CX management
- A CX transformation case study
- The new CX metrics
- How AI engines are revolutionizing CX management
- How to get started