Learn how senior executives such a Wolfgang Kuenkler from Diebold-Nixdorf and Roel Rentmeesters from Munters transformed from being product centric manufacturers to become service centric companies. Hosted by Sarah Nicastro from The Future of Field Service, and with contributions from Hilbrand Rustema, Managing Director of Noventum Service Management, these executives compare their own experience with the 7 critical steps to successfully forward on the path of service transformation as described in the Service Centricity Playbook:
- Step 1: Confirm and Define the Service Business Opportunity
- Step 2: Develop a Service Vision & Strategy
- Step 3: Rally the Troops – Create Internal Alignment on Your Service Vision
- Step 4: Set Up Governance
- Step 5: Determine Organizational Design & Service Delivery Evolution
- Step 6: Align Your IT Infrastructure
- Step 7: Bring Your Vision to Life – Implement, and Manage Change
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