ABOUT US

Mission and Vision

Our vision is that the Service Business leads the way to abundant and sustainable growth and prosperity. Our mission is to unlock the unlimited potential of Service Business in organisations – and we do this by offering our proven Service Business Growth Model and the Service Transformation Centre that is filled with best practices, service industry standards and service transformation methodologies.​

In the Service Industry, we are known as a result driven thought leader. We have delivered hundreds successful projects, many of them together with Fortune 500 clients - a testimony to our ability to do so.

. 

Value

We share risk, provide hands-on assistance and guide you through your company’s service transformation to help you achieve sustainable, profitable growth.

• We apply Service Thinking and believe in a co-constructive approach to innovation. Your business-, and industry expertise is combined with our service expertise, which will lead to profitable and sustainable growth.

• We share risk, provide hands-on assistance and guide you through your company’s service transformation.

• We are pragmatists and we use a successful model, which we tailor to specific customer needs – simple, effective and proven.

• We collaborate closely with ‘Best In Class’ customers, participate in branch organisations, enjoy close contact with the academic world and connect with government officials, who see the potential of service business. This allows us to share insights and apply experience from one industry to another.