- Is your remote resolution rate at the best-in-class level?
- Are the number of field service visits per equipment reducing?
- Do you use fluid processes for remote services?
If you answered no to any of these questions, then have a look at this accelerator that will help you to understand and design all elements needed to have a best-in-class remote service capability.
In this service accelerator we:
- Support you to redesign your remote support practices using our best practice model
- Build an action plan to continuously improve your remote support offering
We do this by:
- Asking you to complete a survey so we understand your current situation
- Conducting online sessions to document your Remote support issues
- Helping you to design an action plan that includes our best-in-class practices
- Building and reviewing the action plan with you, as well as prioritising activities
- Evaluating the results