Our years of experience in the Service management business have led us to develop Training courses that focus on practical learning. Your newly acquired knowledge and skills are applied in real-life business cases. After the completion of a Course you have all the knowhow to transform your service business or function and increase growth and profitability. Our Courses focus on the key areas of interest of service professionals and are updated regularly to fit current demands and challenges. A number of Training courses are organised throughout the year at different locations all over the world.
During our courses we work together to help you gain measurable results by defining clear targets, measuring performance and reinforcing behaviours. In addition, part of our courses are SCP Certified, therefore students who complete these courses achieve accreditation under the SCP Career Certification programme – a globally accepted career certification credential.
Designed to Match your Needs
Our courses are designed in such a way that allow staff at different levels of your organisation to gain an understanding of the service business and ensure that everybody is on the same page. This is particularly beneficial for companies where better alignment between the roles and functions is needed, or in the cases where a transformation from product focus to service business focus is on the way.
If you are interested in mapping down your career path, following our series of courses at different levels can prepare you for the challenges to come. For example, you can start from the Field Service Engineer course, move to the Field Service Planner course and escalate to the Field Service Manager Course. Depending on where you are now and where you want to go, we can propose the most appropriate series of courses for you.
Our instructors are industry experts who bring their real-life experiences from leading service organisations into the classroom. As a result, real issues are addressed and solutions are suggested.
Course Delivery Formats
A number of Public Training courses are organised throughout the year at different locations all over the world. In a classroom setting of maximum 12 participants there are also cross-business interactions and discussions. In addition, all our courses can be delivered as (a part of) an In-Company Training Programme. Based on your company’s requirements we can deliver the public course at one of your locations, or develop a completely tailor-made Training Programme based on your specific situation.
Click here to receive a case study on how a client experienced our training.
Business Development Courses provide the new Service Thinking in your company and the best practices that have been successfully used by others. The theory is complemented by many relevant examples in the form of case studies and practical assignments.
The Management Courses focus on the skills necessary to successfully manage service and sales operations - providing a comprehensive course on the fundamentals of managing service sales operations, managing support centres, field service or professional services operations, while enhancing the intrinsic skills and knowledge of first line management.
- Business Development Courses
- Service Executive Leadership Course
- Service Design Course
- Customer Experience Design Course
- Service Culture Development Course
- Management Courses
- Manager Introduction into the Service Business
- Service Sales Management
- Support Centre Management
- Field Service Manager Course
- Supervisor Courses
- Supervisor Introduction into the Service Business
- Strategic Account Executive
- Support Centre Supervisor
- Field Service Planner
- Courses for Front Line Staff