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Research Program Publications

Introduction

Publication
Release Date
Price
 

Service Transformation executive summary 

 2011 Free of Charge
Public
Download here

Service Economics 
Written by the Partners at Noventum Service Management Consultants (Steve Downton, Jan Van Veen and Hilbrand Rustema).

Coming soon in 2010  89.00 Euro Reserve your copy now

The Future of Service Management: Part II
The future service delivery models - Full report
 

November 1, 2008
695.00 Euro

The Future of Service Management: Part I
The major markets developments and expected changes in service propositions - ToC and Introduction

September 1, 2008
Free of Charge
Public
 
Download here

The Future of Service Management: Part I
The major markets developments and expected changes in service propositions - Executive Summary

September 1, 2008
Free of Charge
Registered users
 
Download here
The Future of Service Management: Part I
The major markets developments and expected changes in service propositions - Full report
September 1, 2008
695.00 Euro

Strategies and Challenges in Service Management - 2007
Dec 2007
Free of Charge
Download here

More information about the roundtable sessions

More information about the upcoming Executive Conferences

NEW INSIGHTS
 
Strategically Selling Services: Why service managers need a new game plan
What do customers really want?
Grow by taking care of your people as well as your customers
Current crises calls for smart service leadership part I: An introduction to service leadership
People Development: A Crucial facet to successful service transformation

 

Economics_Book

view full length video 

 

Service-Training

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