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More information about Michel's background and experience

  Michel Burckart  
 

Michel Burckart is a Senior consultant in the Paris office and a 30 year IBM veteran.

Michel participated in the IBM business model transformation from product centric to solution and service centric.

He is specialised in customer support and services and was a regional director of European Customer support and services.

Recent clients include: Bull, Xerox, Braun.
 

Michel Burckart
Noventum Service Management Consultants

Phone: +33 (0) 17 06 14 827
Mobile: +33 (6) 08 78 21 92
Fax: +33 (0) 15 56 81 000
Email: michel.burckart@noventum.eu 
Web: www.noventum.eu 
Calendar Check my availability on-line 
 

 

Mobile Number: +33 (6) 08 78 21 92
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NEW INSIGHTS
 
Current crises calls for smart service leadership Part II:Grow by taking care of your people as well as your customers (Summary)
Current crises calls for smart service leadership part I: An introduction to service leadership
People Development: A Crucial facet to successful service transformation
The value of trained leaders in undertaking Service Transformation
Video: Winning Assessment Approaches to Identifying Improvement Opportunities for Operational Excellence

 

 

 

Publications

 

 

Economics_Book

 

 

 

 

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