Customer experience is one of the crucial drivers for differentiating and identifying the perceived values by your customers. Businesses which are successfully implementing a brand driven service strategy, increasing their growth and profitability, have increased their focus on delivering a valuable and differentiating customer experience.
This goes beyond driving proper behaviour like being polite and having a good attitude. Which customer experience is differentiating? Which customer experience adds value to your customers and will make them happy to pay more? Which customer experience will enable you to offer new, advanced services successfully?
Our Customer Experience Assessment services will help you to understand how your company is doing in designing, managing, delivering and measuring the customer experience and how your practices compare to relevant peer groups as well as most successful service businesses. With this insight you can further develop a strategy to improve the customer experience management and the value of your services.
|Free trial||Small & Mid Companies||Mid to large companies||Large companies|
|One-time free trial with less detail||Up to 50 employees (FTE) in service||Up to 250 employees (FTE) in service||more than 250 employees (FTE) in service|
|Free of charge||995,- EURO||1.496,- EURO||Fee upon request|
|Start free trial||Order||Order||Request quotation|
|Sample report||A sample report More information|