Research Program Publications

Publications	Release Date	Fee
Service Transformation Executive Summary Report As Europe moves into the next economic cycle, business are transforming their service operations to take advantage of the growth in demand for services.	March 2011	Free of charge for registered users	Download here
Service Economics Written by the Partners at Noventum Service Management Consultants.	July 2010	89.00 Euro	Buy now More information
The Future of Service Management: Part II The future service delivery models - Full report Full report	01 November, 2008	695.00 Euro
The Future of Service Management: Part I The major markets developments and expected changes in service propositions - ToC and Introduction	01 September, 2008	Free of charge Public	Download here
The Future of Service Management: Part I The major markets developments and expected changes in service propositions - Executive Summary	01 September, 2008	Free of charge for registered users	Download here
The Future of Service Management: Part I The major markets developments and expected changes in service propositions - Full report	01 September, 2008	695.00 Euro
Strategies and Challenges in Service Management - 2007	December 2007	Free of charge	Download here