Most companies realize that the quality of their services can set them apart in the marketplace. To improve service quality, companies are employing a variety of quality programs such as ISO 9000 series certification or Six Sigma improvement methodologies. For service operations, certification programs such as Support Center Practices (SCP), Field Service Practices (FSP) and Professional Service Practices (PSP), which were designed specifically for the service industry, provide an excellent option. Each quality program has its own strengths that can contribute to a company’s business improvement efforts.
In the full article we will look at the primary benefits of three programs .
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