Best practices components can be used in an iterative approach involving employees and system users to redesign your service organisation, component by component, avoiding risky big bang implementations. You can start with the highest priority business improvements and roll-out best practices starting from a local to a globally standardised best practice. You will be able to maintain much needed flexibility by working with standardised components that you make available to regions, service levels and customers as needed to customise and personalise services. When your organisation needs an upgrade you only need to replace some best practice components, leaving the rest of your organisation untouched while you enhance and develop the components that need an upgrade.
Standardise information systems
In order to be able to implement Noventum’s service best practices into your information systems, all best practices and service industry standards come along with a definition of IT requirements that have been developed with the leading software vendors such as SAP, Oracle, Microsoft Dynamics and numerous specialised service application vendors. We will be able to indicate to you if a software application is able to provide the required functionality to you.