Noventum Service Management have launched the new Service Process Roundtable, representing service managers and process specialists across the IT, mechanical engineering, medical technology, electrical and electronics industries.
Chaired by Noventum senior consultant Wilhelm Taurel and managing director Hilbrand Rustema, participating companies included ABB Automation, Abbott Diagnostics, Bobst Group, Jungheinrich, Sick, Siemens, Wincor Nixdorf International and Carl Zeiss International.
The roundtable comprises part of Noventum's Service Innovation Programme —a research initiative aimed at advancing innovation in the service business through experience exchange and research. The event further marked the launch of a series of bi-annual sessions designed to explore best practices in process management for technical service organisations, how best to align process optimisation objectives with overall company objectives and how process improvements can better be implemented to effect real organisational change.
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