What We Do

Noventum Service Management is a firm specialising in Strategic Service Management. We help our clients identify and capitalise on their service business potential making sure they're at the forefront of innovation in service management. 

Our people are passionate about the service business and are unique individuals with deep service business industry knowledge and experience. We have experts in the areas of field services, support centres, professional services, managed services, outsourcing services, service sales and service marketing.

With our research activities we develop and test innovative service management tools and methodologies in conjunction with our worldwide network of clients and partners; assisting them to innovate and develop new  or improved services and helping them to identify successful business strategies and best practices through facilitated experience sharing with other service businesses.  

Our consulting activities assist our clients to develop successful service strategies; enabling them to transform their organisations into high growth, highly profitable and sustainable service-led businesses that add value for customers, and are an inspiring place to work in. Our consulting approach is results oriented, collaborative and driven by transfer of knowledge, methodologies and tools. The knowledge stays after we have left.

With our solutions, we provide our knowledge and expertise through smart and efficient combinations of content, methods, software solutions with limited or no requirement for assistance by consultants. Our solutions are affordable and efficient for all sizes and types of companies.  

With our training courses, people development programmes and coaching programmes, we assist our clients in the development of service leadership skills, service management skills and career development at all levels in service organisations.  

With our private equity activities we assist business owners and management teams  with a combination of our service expertise and financial resources. We can assist with buy side opportunities, sell side opportunities or facilitating growth strategies.