The Service Management Benchmark Study aims to provide participants with usable information and insight into what measures are really relevant in today’s changing environment. Hear the results of the ground-breaking research at this seminar and come and discuss what it means for you and your operation.
Steve Downton did this presentation during the Service Management Europe held in Birmingham on October 24th and 25th. The SME is the only event dedicated to delivering solutions to challenges and opportunities facing the growing customer field service market. By its very nature field service is a mobile business and for organisations to be winners, both internal and external resources must play their part so that working together the team operates at an optimum level.
