As Parts Management directly influences customer satisfaction/retention and profitability, improvements have a high impact on the perceived performance and bottom-line results of the organisation. In this respect technical companies are increasingly starting to recognise superior Parts Management as strategically important. And they should.
Service Parts Management involves the coordination of activities, such as demand forecasting, parts distribution, and warehouse management. However, it goes beyond these ‘usual suspects’ as it also covers aspects of the complete product lifecycle, from product development to end of service. After the successful Service Innovation Project on Service Parts Management in late 2015, this topics will be more advanced and innovative, put in light of the IoT and Industry 4.0, and reflected against (upcoming) industry trends.
Have a look at the agenda here.
This Service Innovation Forum is part of the development project of a new Service Capability and Performance (SCP) Standard on Service Parts Management. To find out more about how you can participate simply contact us.
This event was held in February 2-17 in Amsterdam. If you want to be kept up to date on our research findings, publications and events, join our Service Innovation Community by signing up here.