Webinar: Transforming your Service Factory successfully with low risk

Many businesses are facing major challenges to continuously improve and develop their service operation successfully. Common practices either involve redesigning the entire operation and implementation with a big bang; with high risks of failure, delays and limited success rates. Or they involve incremental improvements resulting in a slow pace and lack of direction to best in class performance.

The ‘service factory’ is the analogy to the benefits of standardisation of processes - (similar to a manufacturing plant), in order to create consistency in quality and personalised experience by the most cost effective means. Join Noventum at this webinar and explore how by applying a state of the art framework of components for each business capability; successful businesses are able to continuously develop their sales and deliver at a quick pace, with minimum risk and investment required and learn how to achieve the necessary agility to adopt to the ever changing customer needs.

1. Setting the scene
2. Increasing need for agility and transforming and developing the service delivery and sales
3. Common used approaches for re-designing and implementing (service) business capabilities
4. How to increase success rate of transformations by using a state of the art component framework for sales and delivery
5. How to increase the agility of your business to adopt to chaning customer needs and delivery excellent personalised customer experience
6. Where to start

Service directors, senior service managers and operational service managers who want to increase their success rate of service transformation, improvement projects and agility of their service business.

Noventum Service Management