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Thursday September 01, 2011
Summer Course in Service Leadership in the Netherlands
Start: 1 Sep 2011 00:00

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

Friday September 02, 2011
Summer Course in Service Leadership in the Netherlands

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

Saturday September 03, 2011
Summer Course in Service Leadership in the Netherlands

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

Sunday September 04, 2011
Summer Course in Service Leadership in the Netherlands

As Europe is moving into the next economic cycle, Service Managers are now experiencing immense pressure to deliver profitable growth; and are faced with the many challenges in creating a mature service capability, that will be able to provide the customer with a unique brand experience, ensuring value for money and brand loyalty. 

As part of the Service Leadership Programme, the Service Management Leadership Course is a concise and integrated guide to successful service transformation; aimed at senior service managers and directors, with several years of experience, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.

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NEW INSIGHTS
 
Current crises calls for smart service leadership Part II:Grow by taking care of your people as well as your customers (Summary)
Current crises calls for smart service leadership part I: An introduction to service leadership
People Development: A Crucial facet to successful service transformation
The value of trained leaders in undertaking Service Transformation
Video: Winning Assessment Approaches to Identifying Improvement Opportunities for Operational Excellence

 

 

 

Publications

 

 

Economics_Book

 

 

 

 

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