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The result is a report in which processes and systems are rated on quality and compliance to best practices and service industry standards. The report can be used to determine if and where processes and systems should be improved and will indicate the business improvement priorities.
Small & Mid Companies, Process and System Performance Benchmark - 3750,- Euros Request a sample report Processes and systems are being assessed and compared with best practices and service industry standards, aimed at companies with no more than 50 employees (FTE) in their service organisation Mid to Large Companies, Process and System Performance Benchmark - 5750,- Euros Request a sample report Processes and systems are being assessed and compared with best practices and service industry standards, aimed at companies with up to 250 employees (FTE) in their service organisation Large Companies, Process and System Performance, Fees upon request Request a quotation Processes and systems are being assessed and compared with best practices and service industry standards, aimed at companies with more than 250 employees (FTE) in their service organisation Productivity Advanced productivity Service effectiveness Process & system performance Management practices People competency |
Processes and systems are being assessed and compared with best practices and service industry standards. The assessment is carried out using web based assessments, and optionally through interviews with process performers and a review of service information systems.
