Service executives and managers will be asked to rate to what extent their management practices comply with the service industry standards. The result will be a benchmark report indicating maturity levels and consistency between regions or countries. Managers will be able to align and standardise their management practices and work towards certification of compliance with the best in class service industry standards.
Service executives and managers will be asked to rate to what extent their management practices comply with the service industry standards. The result will be a benchmark report indicating maturity levels and consistency between regions or countries. Managers will be able to align and standardise their management practices and work towards certification of compliance with the best in class service industry standards. 
