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Service effectiveness benchmarking will help determine how smart your service operations are. Knowledge management performance indicators such as First Time Fix, Mean Time to Repair, and First Time Resolution Rates are analysed using Noventum advanced statistical analysis methods. The result is a periodic report that indicated if knowledge is used effectively in the service organisation. The reports include a calculation of the value of improvement opportunities.
Small & Mid Companies, Effectiveness Benchmark - 5000,- Euros Request a sample report Statistical analysis of knowledge management performance indicators such as First Time Fix, Mean Time to Repair, and First Time Resolution Rates, aimed at companies with no more than 50 employees (FTE) in their service organisation Mid to Large Companies, Effectiveness Benchmark - 7500,- Euros Request a sample report Statistical analysis of knowledge management performance indicators such as First Time Fix, Mean Time to Repair, and First Time Resolution Rates, aimed at companies with up to 250 employees (FTE) in their service organisation Large Companies, Effectiveness Benchmark, Fees upon request Request a quotation Statistical analysis of knowledge management performance indicators such as First Time Fix, Mean Time to Repair, and First Time Resolution Rates, aimed at companies with more than 250 employees (FTE) in their service organisation Productivity Advanced productivity Service effectiveness Process & system performance Management practices People competency |
