Potential savings from better planning and scheduling of your workforce can be impressive. Most Field Service Organisations have a need to reduce cost and at the same time are facing shortages of field engineers that possess the right competencies. That puts a lot of pressure on the people tasked with selecting a new workforce management and service optimization solution that will enable improved service at a lower cost. In this article you will find a comprehensive listing of selection criteria.
The solutions that are now available in the market are now so sophisticated that any company wanting to select a new application should spend some serious time considering what they need before inviting several vendors to present their solutions. Defining the requirements first and having a hard look at what is really needed will determine if a solution is chosen that will cover both the short term needs as well as the future requirements that will emerge once the organization has learned how to master the basic functionality and is ready for further automation and optimization of planning and scheduling.
This document provides a comprehensive listing of the requirements for Service Optimization and Workforce Management solutions and can be used as a checklist to develop your own RFP document.
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