LOW COST HIGH VALUE SERVICE MODELS: Should you change your service delivery model?
With competition on services heating up and more players entering the market, the service industry is becoming increasingly commoditised. How you differentiate your offering and strengthen profit margins is by providing advanced services for that are highly valuable to your customers. For original equipment manufacturers (OEM’s) however, this presents a particular challenge owing to higher cost structures. The solution is to employ a Low Cost High Value Delivery Model.