Noventum Service Management Consultants - Events Feed

Service Leadership Course - Netherlands

Mon, 06 Feb 2012 23:40:08 +0100

Start: 6 Mar 2012 - 09:00

End: 21 Mar 2012 - 17:00

De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.

Service Leadership Course - UK

Mon, 06 Feb 2012 23:42:18 +0100

Start: 13 Mar 2012 - 09:00

End: 21 Mar 2012 - 17:00

The Service Leadership Course is a concise and integrated guide to successful service transformation.

Customer Feedforward - What Customers Really Want - Webinar

Mon, 30 Jan 2012 09:50:44 +0100

Start: 15 Mar 2012 - 16:00

End: 15 Mar 2012 - 17:00

Most successful service businesses have adopted a brand driven service strategy and are transforming to a service led, customer focused business. This requires adequate and actionable customer insight and an ongoing maintenance of this customer insight.

Live Roundtable: Service Design & Deployment to Profitable Growth

Thu, 26 Jan 2012 14:09:19 +0100

Start: 29 Mar 2012 - 14:00

End: 29 Mar 2012 - 18:00

In these current times, service is one of the ways (sometimes the only one) to grow. CEO’s are now pressing their Service executives to find new services to speed service growth.

Service Leadership Course - Germany

Mon, 06 Feb 2012 23:43:05 +0100

Start: 17 Apr 2012 - 09:00

End: 16 May 2012 - 17:00

The Service Leadership Course is a concise and integrated guide to successful service transformation. It will draw on the insights and recommendations of service business executives, with specific focus on strategy and management challenges arising in service transformation.

Research - Low Cost Service Delivery Models

Thu, 26 Jan 2012 14:11:01 +0100

Start: 24 Apr 2012 - 00:00

End: 24 Apr 2012 - 00:00

This research survey will investigate how companies are dealing with the challenge of delivering higher service levels ant reduced costs.

The Service Factory

Mon, 30 Jan 2012 21:01:08 +0100

Start: 5 Jun 2012 - 16:00

End: 5 Jun 2012 - 17:30

The service factory consists of a service delivery model and service sales model that is configured using standard components from a corporate library, resulting in personalised experiences that are repeatable and consistent.

Field Service Manager Course - Netherlands

Tue, 07 Feb 2012 16:43:56 +0100

Start: 25 Sep 2012 - 09:00

End: 16 Nov 2012 - 17:00

The Field Service Manager Course is intended to further develop these practical management skills required by managers in the service operation, resulting in an increase of productivity, and an improved customer experience. This unique course is part of the global Service Industry standards created by successful service companies

Trusted Advisor Course - Netherlands

Tue, 07 Feb 2012 16:38:08 +0100

Start: 4 Oct 2012 - 09:00

End: 24 May 2013 - 17:30

The Trusted Advisor Course is part of the global service industry standards and best practices, from succesful service companies of various industries around the world. The focus is on increasing customer orientated behaviour in every aspect of the employee, in a consistent way. Developing Trusted Advisor competencies and strong leadership capabilities are crucial in driving this behaviour.