De Service Leadership Cursus biedt een compacte en complete richtlijn voor een succesvolle service transformatie.
This Course will be held in Dutch language.
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END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120206T100222Z DTSTART;VALUE=DATE-TIME:20120313T070000Z DTEND;VALUE=DATE-TIME:20120321T150000Z UID:http://www.noventum.eu/en/training/Service-Leadership-Course-UK-March-2012 URL;VALUE=URI:http://www.noventum.eu/en/training/Service-Leadership-Course-UK-March-2012 SUMMARY:Service Leadership Course - UK DESCRIPTION:The \;Service Leadership Course \;is a concise and integrated \;guide to successful service transformation.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120206T100222Z DTSTART;VALUE=DATE-TIME:20120315T140000Z DTEND;VALUE=DATE-TIME:20120315T150000Z UID:http://www.noventum.eu/en/events/webinar/Customer-feedforward-what-customers-really-want URL;VALUE=URI:http://www.noventum.eu/en/events/webinar/Customer-feedforward-what-customers-really-want SUMMARY:Customer Feedforward - What Customers Really Want - Webinar DESCRIPTION:Most successful service businesses have adopted a brand driven service strategy and are transforming to a service led\, customer focused business. \;This requires adequate and actionable customer insight and an ongoing maintenance of this customer insight.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120206T100222Z DTSTART;VALUE=DATE-TIME:20120329T120000Z DTEND;VALUE=DATE-TIME:20120329T160000Z UID:http://www.noventum.eu/en/events/roundtable-Service-Design-and-Deployment-to-Profitable-Growth URL;VALUE=URI:http://www.noventum.eu/en/events/roundtable-Service-Design-and-Deployment-to-Profitable-Growth SUMMARY:Live Roundtable\: Service Design & Deployment to Profitable Growth DESCRIPTION:In these current times\, service is one of the ways (sometimes the only one) to grow. CEO&rsquo\;s are now pressing their Service executives to find new services to speed service growth.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120206T100222Z DTSTART;VALUE=DATE-TIME:20120417T070000Z DTEND;VALUE=DATE-TIME:20120516T150000Z UID:http://www.noventum.eu/en/event/training/Service-Leadership-Course-DE-April-2012 URL;VALUE=URI:http://www.noventum.eu/en/event/training/Service-Leadership-Course-DE-April-2012 SUMMARY:Service Leadership Course - Germany DESCRIPTION:The \;Service Leadership Course \;is a concise and integrated \;guide to successful service transformation. \;
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END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120206T100222Z DTSTART;VALUE=DATE-TIME:20120423T220000Z DTEND;VALUE=DATE-TIME:20120423T220000Z UID:http://www.noventum.eu/en/survey/Low-cost-service-delivery-models URL;VALUE=URI:http://www.noventum.eu/en/survey/Low-cost-service-delivery-models SUMMARY:Research - Low Cost Service Delivery Models DESCRIPTION:\;
This research survey will investigate how companies are dealing with the challenge of delivering higher service levels ant reduced costs.
END:VEVENT BEGIN:VEVENT DTSTAMP;VALUE=DATE-TIME:20120206T100222Z DTSTART;VALUE=DATE-TIME:20120605T140000Z DTEND;VALUE=DATE-TIME:20120605T153000Z UID:http://www.noventum.eu/en/event/webinar-The-Service-Factory URL;VALUE=URI:http://www.noventum.eu/en/event/webinar-The-Service-Factory SUMMARY:The Service Factory DESCRIPTION:The service factory consists of a service delivery model and service sales model that is configured using standard components from a corporate library\, resulting in personalised experiences that are repeatable and consistent.
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