As Europe is moving into the next economic cycle\, Service Managers are now experiencing immense pressure to deliver profitable growth\; and are faced with the many challenges in creating a mature service capability\, that will be able to provide the customer with a unique brand experience\, ensuring value for money and brand loyalty. \;
As part of the Service Leadership Programme\, the \;Service Management Leadership Course \;is a concise and integrated \;guide to successful service transformation\; aimed at \;senior service managers and directors\, with several years of experience\, who would like to ramp up their service capability and find ways to profitable growth. It is facilitated by Noventum partners and senior consultants\, with over ten years of service management expertise in assisting large multinationals and medium size companies into successful service transformation and brand enhancement. The course will also include real life case studies.
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