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X-WR-CALNAME:Noventum Service Management |  September 06 2010- September 13 2010
PRODID:-//strange bird labs//Drupal iCal API//EN
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DTSTAMP;VALUE=DATE-TIME:20120523T051131Z
DTSTART;VALUE=DATE-TIME:20100909T163000Z
DTEND;VALUE=DATE-TIME:20100909T173000Z
UID:http://www.noventum.eu/en/event/service_economics_webinar_20100909
URL;VALUE=URI:http://www.noventum.eu/en/event/service_economics_webinar_20100909
SUMMARY:Webinar\: Service Economics - The Economic Impact of Services in Business 
DESCRIPTION:<p><span>As competition and business pressures grow stronger and revenue and margins get squeezed\; how do you ensure that the business focus is on customer loyalty and revenue generation? -&nbsp\;</span><span>How do you grow revenues and make sure your customers stay loyal at the same time?<br />
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 <div><span>Join this live Webinar to hear Steve Downton\, co-author of the newly published\; &ldquo\;Service Economics&rdquo\; facilitate a presentation and discussions with Noventum senior consultants in the areas of\:<br />
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 <div><b><span>Customer Experience Management</span></b><span>\: How companies are able to manage a branded customer experience\; to make sure that expectation is in line with the customer&rsquo\;s actual experience.<br />
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 <div><b><span>Service Innovation\:</span></b><span>&nbsp\;How companies are able to set up a process to understand customer needs and develop new service propositions?</span></div>
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