Our Partners

These are the organizations we work with.

  • Service Strategies

    Service Strategies advances service excellence by providing training, consulting, certification and industry standards programs that ensure delivery of consistent, high-quality service and support. Together we deliver services to unlock the service potential of businesses all over the world.

  • ServiceMax

    ServiceMax, from GE Digital, is the leader in field service management. The company provides enterprise-class, cloud-based software that transforms field service. The company changes the way organizations like Sony, Schneider Electric, Bayer and 400 others across the globe exceed the expectations of their customers. The company’s continuous innovation in products and services, as well as dedicated field service experts, have helped customers deliver profitable growth for their companies with average results yielding a 18% productivity improvement, 13% revenue increase, 11% increase in NPS, and 19% decrease in compliance incidents.

  • Microsoft Dynamics CRM

    Microsoft Dynamics energizes and empowers business connections with real time information and collaboration. Together with Microsoft Dynamics CRM we offer complete IT solutions for your service organisation.

  • AFSMI

    The Association for Services Management International (AFSMI) is the only global organization focused on promoting the knowledge, understanding, and career development of executives, managers and professionals in the high technology services and support industry. We are a proud partner of the Dutch and Spanish associations.

  • KVD e. V.

    With more than 1,600 members the Kundendienst-Verband Deutschland e. V. is the leading professional association for service-experts, executives and young professionals in Europe, focused on the development of modern service. Furthermore, it builds strong collaborations between the service economy and science.

  • Advanced Services Group at Aston Business School

    The Advanced Services Group - a centre of excellence in research and practice on servitization and advanced services at Aston Business School - combines an unmatched depth of knowledge with unrivaled industrial experience of servitization. It is the world's first and only centre dedicated entirely to understanding and promoting servitization.

  • Coresystems

    Coresystems is a leading provider of mobile and cloud-based field service and workforce management software for mid-sized and large enterprises’ field service organizations. Since Coresystems’ founding in 2006, more than 190,000 users across the world have utilized Coresystems' innovative, real-time field service management software to improve their business and field service processes. Coresystems has also pioneered “crowd service” – which allows customers to leverage an Uber-like platform to find available field service technicians in real-time. Coresystems is headquartered in Switzerland with international offices in San Francisco, Miami, Berlin, Freiburg, Shanghai, São Paulo and London.

  • IFS

    IFS offers agile, industry-proven, global enterprise software for demanding industries. Key capabilities are provided via our enterprise resource planning (ERP), enterprise asset management (EAM) and Service Management solutions. Within Service Management we deliver connected field service management, world class planning and scheduling optimization, reverse logistics and depot repair, warranty & contract management and omnichannel contact center capabilities, with an unrivalled depth and breadth integrated with your ERP and/or CRM landscape.

New industry standard for Service Parts Management

Service Parts Management involves the coordination of activities, such as demand forecasting, network supply planning, order management, and parts logistics. However, this new industry standards goes way beyond the basic operational processes, as it covers best practices such as management of the product lifecycle, from product development to end of service.

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