Noventum is publishing numerous articles every year. Our publications are based on research we conduct in the service industry or are case studies of consulting assignments from which we, together with our clients derive the lessons learned which we share with our community of more than 20.000 readers all over the world. On some of our publications we receive a lot of reactions and such new insights often lead to strategic change in the service business, which is exactly why we are doing this.
The following article has been such resonating success. Our research into service transformation has received a lot of positive response which is why we would like to share this “Noventum Classic’ once again with you.
Service Transformation - How companies are succeeding
As Europe moves into the next economic cycle, businesses are transforming their service businesses to take advantage of the growth in demand for services. This article based on recent research will help CEOs and Service Directors to understand how organisations are achieving "Service Transformation", why they are doing it and how they are benefiting from the results.
The phrase "service transformation" has been coined to describe the transition from basic product support towards a fully managed support environment in which the supplier delivers a complete spectrum of support and services, to optimise the benefits arising from full utilisation of the equipment.
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